Office Cleaning Service in Kensington

    Our customer is FLEMINGTON KENSINGTON COMMUNITY LEGAL CENTRE INC. We come back every Saturday to clean their office.

    One of the key reasons for your success will be the fact that you have been dealing with your clients personally and have therefore been supplying a high level of service. As you expand, however, you will find that you have less daily contact with your clients, and this may in time lead to retention problems if the staff you employ to look after your clients are not meeting the minimum standards your clients have come to expect from your company.

    While large cleaning companies accept a certain level of churn in their cleaning accounts –simply adding new accounts when they lose old ones – retention is extremely important for success. Poor retention means that any new accounts that are added are simply replacing ones lost, with the result that you are merely treading water, not growing.